ABOUT US
UK-SUPPORT THAT'S PROUD TO HELP
BoostPay's UK-based support team provides dedicated assistance to workers, clients, and agencies nationwide
JOIN OUR TEAM
Our comprehensive support approach recognises that effective payroll service requires more than accurate processing; it demands accessible, knowledgeable assistance that addresses the specific needs of each stakeholder.
Partnering with Leading Partners
To support our high service levels with partner with leading service providers to ensure the fastest payments, highest levels of compliance and smoothest onboarding processes. Together with our ISO27001 and SafeRec accreditations, we're focused on delivering outstanding service, every time.
Support for Workers
Workers have direct access to our Customer Services team through phone, text, and email, allowing them to reach us through their preferred communication method. Our team assists workers with queries about payslips, deductions, tax codes, holiday calculations, statutory payments, pension contributions, and expense claims.
Workers receive clear explanations in plain language, helping them understand their pay and any deductions. When issues arise - whether payment queries, missing deductions, or documentation needs - our team resolves them efficiently, ensuring workers feel valued and supported throughout their assignments.
Support for Agencies
Recruitment agencies work with a dedicated Account Manager who develops thorough understanding of their business, workforce structure, and specific requirements. This consistent point of contact provides personalised support tailored to each agency's situation, handling queries about payroll processing, compliance requirements, worker status, regulatory changes, and payment schedules.
Our Account Manager proactively communicates relevant updates and potential issues rather than waiting for agencies to discover them independently. Beyond dedicated account management, our broader support team assists with operational queries, onboarding processes, and technical matters, removing the administrative burden from agency staff.
Support for Contractors
Clients receive responsive assistance with their payroll-related needs, including queries about worker payments, compliance documentation, invoice clarification, and regulatory requirements. Our team ensures clients have the information and documentation they need for their records and audit purposes, providing timely responses that support their business operations.
